Maryland DOT Vehicle Emissions Inspection Program (VEIP)

• Researching, sketching, prototyping, and user-testing focusing on ease of use of the app, creating a user-centered design.
• Developed user interface design screens for mobile App.
• Created mockups, wireframing, prototypes, and tested the product with user testing.
• Used Adobe XD, user maps, sticky notes, user testing, and Adobe Creative Suite.

About the Project

• Edited and revised screens for mobile app and website for Maryland residents.
• Simplify the process of performing vehicle emissions inspection for Maryland Department of Transportation and Maryland residents with vehicles.
• Create a pleasant easy to understand user experience for end-users with limited knowledge of web and mobile.
• Supply the correct documentation of the process, emissions inspection locations.

Problems

• Simplify how Maryland residents check emissions eligibility, emissions status and track the progress.
• Limited the number of calls to the emissions testing centers by providing easy access to information, including eligibility, emissions status.
• Residents need to have a better understanding of the process.
• Make it easy for Maryland residents to use and navigate.
• Find out what they need and want.
• Easy way to find a emissions locations and kiosks.
• Create a user system for the dealers that can submit documents cutting out paperwork.
• Design and Interface/Mobile App that Maryland residents can easily understand and use without explanation.

Solutions

• Simplified how Maryland residents check emissions eligibility, emissions status and track the progress. End-User Clients.
• Created mockups, wireframing, prototypes, and tested the product with user testing. using Adobe Creative Cloud and Adobe XD.
• Researched the user experience to help end-users find details about the specific vehicle emissions testing and status information they need.
• Work with stakeholders and Maryland DOT representatives to revise the product.